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Screen employees
Failure to screen employees can be a widespread problem in the moving industry. The key to coping with the
market is vetting personnel prospects quickly and thoroughly, because — as many relocation companies have
discovered — this is an industry rife with opportunities for dishonest behavior and sheer accidents. Everything
from cargo theft to identity theft to truck crashes is possible.
Of course, moving companies can get fidelity bonds (employee crime insurance) and commercial auto
insurance to protect themselves against allegations of liability for wrongdoing. But your insurability, at an
affordable price, and your reputation rely heavily on conducting applicant background checks and proper
training for new hires.
Due diligence also goes beyond a one-time scan of an applicant’s history. Continuous and regular monitoring
of motor vehicle records and even drug use are necessary to ensure your customers and your company are

Expanded services

The demand for relocation services is also putting upward pressure on the logistical and storage sides of the
moving industry. If your company doesn’t want to contract out for specialty services (think warehousing or
relocation of fine or rare art), it may be time to create a business unit internally to handle those requests.
Doing so, however, carries with it highly specific risk planning.
A loss in one of those niches could be financially catastrophic. Your insurance professional should be an
integral part of your advisory team for any such expansion — and, for that matter, for any expansion
And for-fee services aren’t the only way movers are growing. Some are using their capabilities to help their
local communities. One company, for example, spent its Valentine’s Day moving heavy objects for seniors in
its local areas.
While these noble efforts are most welcome by residents, your company can never forget its risk exposure.
Damage, loss and injuries can happen even in such philanthropic settings, so train well, refresh often and
enforce standards effectively to reduce incidents.

Loss control

What does your loss-control program look like? Is it very general? Is it duty-specific? Do you train every new
hire on your way of doing things even if the person has experience? Are your HR staff and line managers
diligent and fearless on reviews, enforcement, and retraining or removal if necessary?
There are many excellent resources on loss control available to you. Some insurers even provide help as part
of your insurance relationship. While a liability lawsuit may be a headache and financial ding, a large loss or
multiple infractions could threaten your stability and longevity.
Risk mitigation and loss prevention are two important elements of good governance and long-term
sustainability, and they are considerations taken into account by lenders, insurers and investors. Get on the
right road now and secure your route to enduring prosperity.
This content is for informational purposes only and not for the purpose of providing professional, financial, medical or
legal advice. You should contact your licensed professional to obtain advice with respect to any particular issue or